CANCELLATION AND REFUND POLICY
Cancellations or modifications will be communicated in writing to the e-mail erreserbak@oriokanpina.com indicating the reason for the cancellation or modification. The campsite will respond and manage the cancellation or modification by e-mail.
2. Cancellation of the booking by the customer will incur the following charges:
- If the cancellation is made 15 or more days before the arrival date, 50% of the deposit will be refunded, with a maximum penalty of 100€.
- If the cancellation is made 4-14 days prior to the arrival date, the entire deposit will be forfeited, with a maximum penalty of 200€.
- If the cancellation is made 3 days or less prior to the date of entry, the entire advance will be forfeited.
- When the cancellation is due to force majeure (this will be evaluated by the direction), the full advance will be refunded.
If the client does not arrive within 24 hours of the reserved arrival date, this reservation will be cancelled.
4. In case of refund:
• It will be made by bank transfer. For this purpose, the following information must be sent: photocopy of the ID card of the reservation holder, including IBAN bank details and a document linking the reservation holder with the account number.
• Refunds will be made at the end of each month, if they are made sufficiently in advance to be processed.MODIFICATION OF RESERVATIONS
Modifications of booking dates (changes of arrival or departure dates):
• Any modification of the booking must be requested in writing and by the holder of the booking. This will be evaluated by the reservations team and a written response will be sent to the client.
• They will be subject to the availability and conditions that the establishment has for the new days.
- The price of the reservation will be adjusted to the rate corresponding to the new dates of the reservation (Any modification will lead to the recalculation of the amount of the stay).
• Only one change of date can be made and the new dates must correspond to the season. The new dates will be confirmed by the client as soon as possible. - Once the change of dates has been requested, there will be no option to cancel the booking.